What is your quality guarantee?
Can I order online?
So how does an individual purchase a bonnet or hat?
How do I put the two pieces of the bonnet together?
How do I wash and care for my bonnet or hat?
How can I contact you?
Is your bonnet story really true?
Does Mamie still make the bonnets and hats?
Can your bonnet and patterns be copied?
What is your quality guarantee?
We stand by our claim of "heirloom quality, machine washable"! Our products are indeed made to be worn, and made to be saved for the next generation to wear. We guarantee that your bonnet or hat will hold up, and that the quality is exceptional, or you may return it for your money back. To date, we've had zero returns!
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Can I order online?
Susu & John is a small company that gained popularity very fast, thanks to wonderful media coverage and powerful word of mouth. When we could no longer keep up with the custom-made demand and retail orders, we knew we needed to preserve our top-notch quality and service standards. Larry Lucas Inc., reps our line to Southeastern states. Cathy Downey reps us in the Midwest (see our Wholesale page). If you live in another area or not sure where our products are sold, please contact us at customerservice@susuandjohn.com! We'll either find a retailer near you or help you place your own custom order.
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So how does an individual purchase a bonnet or hat?
Please e-mail us anytime at customerservice@susuandjohn.com. We'll help locate a source near you and make sure you get your choice of bonnet or hat into the little hands you wish! If there is no store in your vicinity, we will put in a custom order for you. And please recommend us to your favorite local store!
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How do I put the two pieces of the bonnet together?
It's easy once you see how the bonnet works! Just match up the buttons on the brim with the button holes on the crown, making sure the crown is face down (Susu & John tag on the downside). You'll know you're doing it right when you see a natural ruffle forming about the crown as you go. For good measure, please give us a call if you have questions. We'll send you some simple "bonnet construction" pictures that show exactly how it's done!
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How do I wash and care for my bonnet or hat?
Our products wash like a dream! Just unbutton the bonnet (or brim, if it's a hat), machine wash cold, and lay flat to dry. You can use a cool iron as necessary. Instructions are included on each Susu & John tag too.
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How can I contact you?
Just visit our contact page! We welcome your e-mails and calls anytime and want to hear any questions, concerns, or comments. Our e-mail address is customerservice@susuandjohn.com.
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Is your bonnet story really true?
Yes, it is! Janie is a recovering newspaper reporter and never tells a lie. She might take a little poetic license sometimes but facts are facts.
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Does Mamie still make the bonnets and hats?
Over a relatively short period of time Mamie seems to have made more than a lifetime's worth of bonnets and hats. Seems every time she answered the phone it was, "Well, I'm sewing another buttonhole." Betty and Roger Hodge of Land's End, St. Helena Island (in Beaufort County) now lend us their helping hands. Besides doing exquisite work, they make sure that extra whiff of fresh salty Lowcountry air goes into each item. Mamie still inspects each bonnet and hat before shipping.
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Can your bonnet and patterns be copied?
We have intellectual copyright to all our products. The original is hand-drawn and cut from plain brown paper, an artifact we still have (OK, we really still use the very article!). We would urge others to always protect their work! It's worth going the extra mile to get a copyright or patent, whichever is warranted.
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